About Us
We would like every guest to say they'll be back soon!
My husband and I took over Elizabeth with a deep love for Nozawa Onsen village, hoping to create a place that feels like a home away from home — warm, personal, and genuinely welcoming. As a ceramicist trained in Japan, you may find my handmade works displayed throughout the inn. We offer service in Chinese, English, and Japanese, and take care of every detail that matters to you.
Shushen Douglas, proprietor
Essential Info
Elizabeth is open during winter (December–March), with limited availability outside this period upon request. Please note that we are only able to answer phone enquiries during the winter season — for all other times, email is the best way to reach us.
No Smoking
The entire property is non-smoking. A designated smoking area with an ashtray is available only outside the entrance.
Pet Policy
While we love animals, we are unable to accommodate pets to ensure a comfortable stay for all guests.
Parking
Please make reservations with us at the time of booking if required (as parking space is limited). 5000yen per night.
Accessibility
Elizabeth is housed in a traditional building, and we regret that wheelchair access to guest rooms is not currently possible. We are happy to assist in any way we can — please do not hesitate to contact us to discuss your needs.
Payment
Elizabeth uses Flywire as our selected payment vendor. A valid photo ID is required at check-in and a copy will be retained on file. Credit cards only — debit cards are not accepted. In the event of damage to the property or rooms, a fee of ¥50,000 will be charged.
Cancellation Policy
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50% deposit required within 7 days issue of invoice to confirm booking.
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50% balance required 60 days before arrival.
Bookings are confirmed only once required payments are received. -
A reminder email will be sent 7 days before the payment due date. As a courtesy, a final reminder will be sent on the due date.
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If payment remains unpaid or there is no response 7 days after the reminder, we reserve the right to cancel the booking
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If cancelled more than 60 days before arrival, 50% deposit will be refunded.
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If cancelled between 45 to 60 days before arrival, 50% payment (a.k.a deposit) is required. The 50% deposit will not be refunded and there's no need to pay 50% balance.
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If cancelled less than 45 days before arrival, 100% payment is required and there will be no refund.
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No refund for no-shows, early departures, last-minute drop-out or illness or family circumstances, lack of snowfall, or resort/lift closures. Do be sure to purchase travel insurance.